NOTES AND TERMS AND CONDITIONS

Lettings are from Saturday (5.00pm) to Saturday (10.00am). Early arrival can be negotiated at an extra charge and is dependent upon the availability of extra staff. In all other circumstances, guests will not be permitted into the villa until a full cleaning can be completed no later than 5.00pm.

All bed linen is provided, together with two towels/person, and one pool towel/person. A mid-stay linen/towel and cleaning is available for a fee paid locally.

Central heating oil consumed is an extra charge at all times of the year. Oil usage for heating will be monitored at the start and end of the rental period and will be payable locally prior to departure.

BOOKING TERMS AND CONDITIONS – SPECIAL VILLAS

  1. The property identified on the booking form is offered for holiday rental subject to confirmation by Sharon Christians (the Owner) to the renter (Client).
  2. To reserve the property the Client should complete and sign the booking form and return it together with payment of the initial non-refundable deposit (50% of the total rent due). Following receipt of the booking form and deposit, the Owner will send a confirmation invoice and statement. This is the formal acceptance of the booking.
  3. The balance of the rent is payable not less than 12 weeks before the start of the rental period. If payment is not received by the due date, the Owner reserves the right to give notice in writing that the reservation is cancelled. The Client will remain liable to pay the balance of the rent unless the Owner is able to re-let the Property. Reservations made within 12 weeks of the start of the rental period require full payment at the time of booking.
  4. Should the Client wish to cancel the whole or part of the booking once it has been confirmed, he/she must advise the Owner as soon as possible. He/she must notify the Owner initially by telephone and then by letter sent by recorded delivery to the Owner’s address. The following cancellation charges will be payable: Before 70 days of the scheduled start of your holiday, 50% of rental; after 70 days, 100%. Subject to the above, in the event of a cancellation, refunds of amounts paid will be made if the Owner is able to re-let the property and any expenses or losses incurred in so doing will be deducted from the refundable amount. The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability, damages etc, since these are not covered by the Owner’s insurance.
  5. A security deposit is required for each property rented. This is required in case of expenses incurred by the Owner as a result of damage during the occupancy. Deductions will be made for damage to the property including its grounds, pool and pool equipment, contents of the houses, outdoor furniture, damage/indelible stains to linen and fabrics, breakage against the inventory, or damage/loss of sports equipment. Clients are responsible for ensuring that all umbrellas are lowered and tied, and awnings and shutters secured when they leave the property or in windy/stormy conditions. However, the sum reserved by this clause shall not limit the Client's liability to the Owner. The Client will inform our local manager, on a form provided and pictures will be taken when required, of all damage/breakages that have occurred during the rental period. The Owner will account to the Client for the security deposit and refund the balance, less any damage/breakages, within two weeks after the end of the rental period.
  6. The Owner expects the Clients to treat the house rented with all due care. If in the reasonable opinion of the Owner, or their local manager or any other person in authority, the Client, or any member of his/her party behaves in such a way as to cause or be likely to cause damage to the property and its contents, or upset or distress to any third party, the Owners are entitled, without prior notice, to terminate the holiday rental. In this situation, the Client will be required to leave the site. The Owners will have no further responsibility toward the Client. No refunds will be made and the Owners will not pay any expenses or costs incurred as a result of the termination.
  7. The rental period shall commence at 5.00pm on the first day and finish at 10.00am on the last day. The Owners shall not be obliged to offer the property before the time stated and the Client shall not be entitled to remain in occupation after the time stated. Extensions to departure time, or early arrival on the day, may be possible for an additional charge. Clients still in occupation after 10.00 am, without the agreement of the Owner, will be charged £250 per hour or part thereof, and this will be deducted from the security deposit.
  8. The maximum number to reside at LA GRANGE is 12, at LE FAURE Manor House 18, LE PRESBYTERE 18, LA MUSIQUE 16 and L’ORANGERIE 16, unless the Owner has given written permission for additional people. The Client must provide the numbers of adults, children and babies upon booking, and if not possible, at the latest 10 weeks in advance of arrival. A charge of £200 per person per week is made for additional adults or children (babies under 2 years old excluded).
  9. The Client agrees to be a reasonable tenant and to take good care of the property and to leave it in a clean and tidy condition at the end of the rental period. The Owner reserves the right to make a deduction from the security deposit to cover additional cleaning costs if the Client leaves the property in an unacceptable condition that requires additional work to return the property to a condition required for incoming clients. A clear explanation will be provided and photos taken. The Client will be charged the day rate of one additional cleaner, £100, which will be deducted from the security deposit.
  10. Central heating is available for houses at all times throughout the year and a fee for oil used will be charged. Heating the pool at the Presbytere is optional throughout the year and is an additional charge. The oil level will be measured with the Client at the start and the end of the rental period and is payable locally prior to departure, or deducted from the security deposit.
  11. The Client agrees not to act in any way that would cause disturbance to those resident in neighbouring properties. Unacceptable behaviour may result in the Owner taking action under Clause 6 above.
  12. The Client is at all times responsible for the security of children in the pool area.
  13. The property will be thoroughly cleaned and fully inspected prior to the Client’s arrival. The Client shall report to the Owner’s local manager without delay any defects in the property or breakdown in the equipment, plant, machinery or appliances in the property, its garden or swimming pool, and arrangements for repair and/or replacement will be made as soon as possible. Any perceived deficiency in cleaning must be reported immediately upon arrival so that the cleaners can return on the day to correct, if possible, or the next day at the very latest. The Owner will not acknowledge cleaning complaints once the client has been in residence over 24 hours.
  14. The Owners shall not be liable to the Client for: Any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, plant, machinery or appliance in the property, garden or swimming pool. Except where otherwise expressly stated in these Booking Conditions, the Owner regrets they cannot accept liability or pay any compensation where the performance or prompt performance of contractual obligations is prevented or affected by or the Client otherwise suffers any damage or loss as a result of "circumstances beyond our control". In these Booking Conditions, " circumstances beyond our control" means any event which the Owner or the supplier of the service in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear (or threat thereof) disaster, adverse weather conditions, fire and all similar events outside our control. Any loss, damage or inconvenience caused or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the Owner shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period. Any loss, damage or inconvenience caused or suffered by the Client if means of transport provided, such as cars, minibuses, bikes or canoes, malfunction or are involved in accidents. The client accepts full responsibility when using these forms of transport.
  15. Electricity/energy. Clients are responsible for ensuring that all lights, and electric appliances are turned off at night and when they are absent from the property. Given our experience that some Clients leave lights on unnecessarily when there are no financial consequences, we ask Clients to be attentive to the environmental issues related to unnecessary waste of electricity and energy and turn the lights off.
  16. No drinks or food are to be taken to the bedrooms. No beverages or food are to be consumed in the pool. No glass is to be taken into the pool. Clients are responsible for any damage or injury caused to themselves, guests or to the property as a result of glass breakage within the pool area.
  17. Pets are welcomed with the written permission of the Owner. Under no circumstances are dogs, or any other animals, allowed in the pool.
  18. The Owner is entitled to enter the property at any time during the rental period to undertake a quality check. Notice will be given. Other members of the service team are also entitled to undertake their duties during the course of the rental period.
  19. Rubbish / Triage of recyclables is important in France. If done improperly, rubbish will not be collected and penalties will be incurred by the Owner. Clear instructions will be provided for rubbish and recycling management for Clients. Clients are responsible for following these instructions and the local team is on hand to advise. Should the rules not be followed within reason, a clear explanation will be provided with photos and a charge of £100 will be taken from the security deposit.
  20. Under no circumstances shall the Owner’s liability to the Client exceed the amount paid by the Client for the rental period. This contract shall be governed by English law in every particular, including formation and interpretation, and shall be deemed to have been made in England. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.

Sharon Christians, November 2017.

Company information

SARL ORPHEE BACCHUS
SIRET: 481 471 464 00018 (RCS de Libourne)
CAPITAL SOCIAL: 8000€
ADDRESSE: Le Faure, 33890, Gensac, France
TEL: +44 (0) 7808 727 735